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Monthly: January 2025

Home2025January
Customer ServiceJanuary 17, 2025

How to Manage AI Costs in the Contact Centre

We explore the six most common AI pricing models – license-based, consumption-based, subscription-based, freemium, revenue-shared and outcome-based – to help expedite your artificial intelligence cost estimation.

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Customer ServiceJanuary 16, 2025

Create the Perfect Contact Centre by 2030

Anyone remember what contact centres looked like in 2018? The most successful centres relied on well-trained, empathetic agents who could resolve issues quickly and effectively, all with the help of comprehensive scripts and standardized procedures.

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