Our Services

Services

Our Salesforce Services

Our expert consultants can support you to get the best from Salesforce.

Service Cloud Voice

Provide Phone Support with Service Cloud Voice Sometimes it’s easier

SMS, Chat, Whatsapp

Set Up SMS Channels in Service Cloud Communicate with customers

Agentforce

Agentforce Humans with agents drive customer success together. Build and

Get Reuslts

Create

Craft industry leading solutions for common service problems.

Optimise

Enabling business to work smarter by optimising the underlying processes.

Future Plans

Build for today, keeping an eye on the future.

FAQ

Frequently Asked Question

What is Salesforce Service Cloud?

Service Cloud is a customer service platform. It's key features are Email and Case Management, Knowledge Base, Omni Channel support for Voice, SMS, Chat and WhatsApp

Can I have Sales and Service Cloud?

Yes, you can add Service Cloud Licences to Sales Cloud and vice versa.

How can Service Cloud benefit my business?

Improved customer satisfaction through faster response times and efficient case resolution.

Enhanced agent productivity with streamlined workflows and automated tasks.

Deeper customer insights for data-driven decision-making.

Compliance with UK data privacy regulations (GDPR)

Do you support other Salesforce products?

As a salesforce partner, we are qualified to give advice on all products.

What experience do you have?

Our team have been working with SME for more than 20 years.

Are your consultants certified?

Yes, all of our consultants are certified with Salesforce.

What is the typical implementation timeline for a Service Cloud project?

We aim to start a project within 2 to 4 weeks of the Go Ahead.

Typical implementation time is 12 Weeks

How do you manage Projects?

We use Jira projects to efficiently manage and track the progress of each Salesforce project with our clients. This tool allows us to:

Clearly outline project scope and deliverables:
We define specific tasks and milestones to ensure transparency and accountability.

Monitor project timelines:
We track progress, identify potential bottlenecks, and adjust timelines as needed.

Facilitate effective communication:
We use Jira to share updates, discuss issues, and collaborate with clients seamlessly.

Maintain a centralized repository:
We store all project documentation, including requirements, design documents, and test cases, in Jira for easy reference.

By using Jira, we ensure that your Salesforce project is well-organised, transparent, and delivered on time.

Pricing and Payments

Our pricing is based on an hourly rate of £75/hr for consulting time. We change an additional 20% for project management time. Support services can be purchased separately afterwards. A typical project over 12 weeks will cost less than £10k. We ask for 50% payment upfront and the balance on project completion.

When will my project start?

Once you give us the go ahead, we will line up resources and generally start within 2 to 4 weeks.