Agentforce
Humans with agents drive customer success together. Build and customize autonomous AI agents to support your employees and customers 24/7.
An Agentforce service agent is a proactive, autonomous application that provides specialised, always-on support to employees or customers. They’re equipped with the necessary business knowledge to execute tasks according to their specific role.
Resolve customer inquiries 24/7
Agentforce Service agents engage customers autonomously across channels 24/7 in natural language. They resolve cases swiftly and accurately because every answer is grounded in trusted data. Set your Service agent up in minutes using prebuilt templates, or customize fast with low-code. Define clear security guardrails and when to seamlessly escalate to human employees.
Agent Builder
Agent Builder is the low-code builder for Agentforce. Users can tap into existing tools like Flows, prompt templates, Apex, and APIs to configure their agent. Setup is simple: Create a job to be done by the agent by defining topics, giving natural language instructions for that topic, and creating a library of actions for it to choose from. Easily monitor an agent’s plan of action and test its responses right in Agent Builder.
Humans + AI
The most effective use of AI agents is as partners to humans in the customer experience. Assistive agents can help employees in the flow of work by taking on time-consuming jobs so people can focus on high value tasks. Autonomous agents perform certain tasks proactively and escalate to humans when necessary. For example: Agents can provide every new AE their own, personal sales coach that gives them feedback, offers guidance, and helps them be their best on the job.
