Provide Phone Support with Service Cloud Voice
Sometimes it’s easier to talk on the phone. With Service Cloud Voice, agents can answer and make calls and resolve customer issues from the Service Console.
Salesforce Service Cloud Voice (SCV) natively integrates Amazon Connect into Salesforce to deliver a new contact centre solution that brings together voice conversations, digital channels, and CRM data in real time.
Voice transcription from Amazon Connect empowers agents and supervisors to view call and CRM data side-by-side in the Service Cloud console. With pre-integrated cloud telephony, automatic speech recognition, and sentiment analysis from Amazon Connect inside the leading customer service platform, SCV simplifies omnichannel routing for phones and other communication channels, helping Agents resolve issues in record time and deliver more personalized customer service.
Approach
We have been an Agile consultancy since inception. This means we build iteratively and deliver value faster with fewer issues throughout the project. Every 2 weeks we will define the scope of what to build, and then get to work, presenting what we have built to you along the way.
Quick Start Packages
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Project Kick off and Design Workshops
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Planning migration from existing telecoms (if needed)
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Deploy Licences and Activate Service Cloud
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Set up Users and ASsign Permissions
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Configure your Inbound and Outbound Routing
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Create your page layouts and user interface
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Build Reports and Dashboards
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Train The Trainer
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Support
